Thallo

Refund Policy

Last updated: 21 October 2026

14 days, no questions

Every new subscription can be refunded in full within 14 days of the first charge. Email [email protected] from your account address with the words "refund request" and we will process it within three business days. You do not need to explain why, return anything, or keep using anything in the meantime.

Renewals

A renewal charge can be refunded within 72 hours of that charge, automatically and in full — cancel and write to us, or write to us alone. Refusing a refund on a renewal we were told about is not something we do.

How refunds are made

Money goes back to the original payment method through the processor that took it (Polar or Stripe). You keep access until the refund settles, which usually takes 5–10 business days depending on your bank.

After the window

Outside the refund window you can still cancel, and access continues to the end of the paid period. If a licence was suspended for breach of the Terms, refunds are at our discretion.